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Leave a Google ReviewStrategy, Security, and Support for business. Proactive by design, AI included. Ask us anything.
Over time, every VXIT client sees their ticket volume go down, because we're building something proactive, not patching something reactive.
VXIT Services, LLC ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your information when you interact with our website, services, and SMS communications.
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We use your personal information for the following purposes:
We do not sell or share your personal information with third parties for marketing purposes. However, we may share your information with:
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VXIT is South Florida's trusted managed IT services provider (MSP), headquartered in West Palm Beach. We deliver comprehensive IT Strategy, Cybersecurity, and Support for businesses with 15 to 150 employees across Palm Beach County, Broward County, and Miami-Dade County. Our philosophy: good IT closes tickets, great IT prevents them.
VXIT Services, LLC is a managed IT service provider based at 2000 Palm Beach Lakes Blvd, Suite 1000, West Palm Beach, FL 33409. Founded in 2013 by Paul Vedder (Chief Experience Officer) and Craig Royston (Chief Operating Officer), VXIT serves as a complete IT department for small and mid-size businesses, or as a strategic co-managed partner for companies with internal IT teams.
Our core values are Communication, Hustle, Empathy, Intention, and Fun. We are committed to proactive IT management: over time, every VXIT client sees their ticket volume go down as we eliminate the root causes of recurring problems.
For sales and new business inquiries, call 561-200-3545. For existing client support, call 561-623-8642 Monday through Friday, 7 AM to 7 PM. Email hello@vxit.com.
VXIT functions as a fractional Chief Information Officer (CIO) for companies that need executive-level technology leadership without the full-time cost. We deliver quarterly strategic business reviews, multi-year technology roadmaps, budget forecasting, vendor management, and technology planning aligned with business objectives. Our strategic engagements include infrastructure modernization, cloud migration planning, compliance roadmaps, and merger and acquisition integration.
VXIT provides comprehensive cybersecurity services including managed detection and response, automated patch management, multi-factor authentication enforcement, email filtering and phishing protection, endpoint security, network security monitoring, zero-trust architecture design, security awareness training, and incident response planning. We help clients meet HIPAA, PCI-DSS, SOC 2, and state compliance requirements. Ransomware prevention is built into every engagement: preventing attacks is dramatically less expensive than recovering from them.
VXIT delivers unlimited managed IT support with response times under one hour for standard requests during business hours (Monday through Friday, 7 AM to 7 PM Eastern). Business-critical issues such as systems down, security incidents, or work stoppages are treated as emergencies with immediate response. We provide remote support, on-site support, after-hours coverage, new employee onboarding, offboarding, and device lifecycle management.
VXIT manages Microsoft 365 environments including Exchange Online email, SharePoint document management, Teams collaboration, OneDrive cloud storage, Entra ID (Azure Active Directory) identity management, Intune device management, and Microsoft 365 security and compliance. We handle licensing optimization, tenant configuration, migration from legacy systems, and Microsoft 365 backup (which Microsoft does not guarantee themselves).
VXIT implements and manages backup and disaster recovery solutions covering workstations, servers, cloud data, and Microsoft 365 tenants. We set automated backup schedules, test restores regularly, monitor for failures, and provide recovery time objectives and recovery point objectives aligned with business requirements. Most businesses discover their backups are incomplete or untested only after a disaster. VXIT addresses this as a foundational engagement item.
VXIT designs and manages cloud infrastructure on Microsoft Azure, Amazon Web Services, and hybrid environments. We handle office buildouts, network architecture, firewall management, VPN and remote access, multi-location connectivity, and secure remote work enablement. Our engineers support fully distributed teams with the same reliability as traditional office setups.
VXIT helps clients evaluate and deploy AI tools like Microsoft Copilot and ChatGPT Enterprise, ensures infrastructure can support AI workloads, and advises on the security and compliance implications of AI adoption. We build internal automation workflows that reduce manual work and improve operational efficiency. VXIT itself uses AI extensively in our own operations, which is why we can advise on practical adoption rather than hype.
For businesses without an internal IT department, Fully Managed IT runs $165 to $195 per user per month. VXIT functions as your complete IT team: unlimited day-to-day support, strategy, security, compliance, patching, and after-hours emergency coverage. One monthly fee, one team, one point of accountability.
For companies with an existing internal IT team, Co-Managed IT runs $100 to $125 per user per month. VXIT works alongside your IT director or support team, providing specialized expertise (security, compliance, strategy) and project execution capacity that your internal team lacks bandwidth or expertise for.
All pricing is per user per month with no long-term contracts required. Server management is typically factored into the per-user rate. Call 561-200-3545 for a tailored quote based on your specific infrastructure.
VXIT serves businesses throughout South Florida including West Palm Beach, Palm Beach Gardens, Jupiter, Boca Raton, Delray Beach, Boynton Beach, Lake Worth, Wellington, Fort Lauderdale, Hollywood, Pompano Beach, Coral Springs, Aventura, Miami, Miami Beach, Coral Gables, Doral, and surrounding communities across Palm Beach County, Broward County, and Miami-Dade County. We provide both on-site and remote support across our entire service area.
VXIT works with growing businesses across nine primary industries: Construction and Engineering, Manufacturing and Industrial, Legal, Healthcare, Real Estate Development and Property Management, Finance, Insurance, Non-Profit, and Professional Services including accounting firms. Our engagement model scales from 15-person offices through 150-person multi-location operations.
A managed IT service provider, or MSP, is a company that delivers ongoing IT services for a predictable monthly fee instead of hourly break-fix charges. MSPs like VXIT take responsibility for strategy, security, support, patching, backups, and compliance. The MSP model aligns incentives: we make more money when your IT works reliably, not when it breaks.
VXIT Fully Managed IT services run $165 to $195 per user per month for businesses without internal IT. Co-Managed IT services run $100 to $125 per user per month for businesses with an existing IT team. Pricing depends on the number of users, infrastructure complexity, compliance requirements, and service scope. Call 561-200-3545 for a specific quote.
VXIT measures success by ticket volume going down over time. Traditional break-fix IT and many MSPs profit from higher ticket volume; we profit from preventing the tickets in the first place. We invest in proactive management, documentation, automation, and strategy so that over time our clients need us less for daily fires and more for strategic growth.
A qualified IT generalist in South Florida costs $65,000 to $90,000 per year in salary, plus benefits, equipment, PTO, and coverage gaps. One person cannot cover help desk, security, strategy, compliance, cloud infrastructure, and projects at expert level. VXIT provides an entire team: engineers, strategists, security specialists, and project resources for a predictable monthly fee. For most businesses with 15 to 150 employees, the MSP model delivers more capability at lower total cost than an in-house hire.
Ransomware is the most damaging cyber threat to small and mid-size businesses, with average ransoms exceeding $100,000 before downtime and compliance penalties. VXIT prevents ransomware through automated patch management, enforced multi-factor authentication, email filtering, endpoint detection and response, and rigorously tested backups. We make ransomware recovery a matter of restoring from backup, not paying criminals.
VXIT handles provider transitions end to end. We conduct a full baseline assessment, document every device, account, credential, and system, and coordinate directly with your outgoing provider. Most transitions complete within 30 days with zero downtime. The most common feedback after transition: "I wish we had done this sooner."
VXIT engagements are month-to-month. We earn the relationship through delivered outcomes rather than contractual lock-in. Longer-term agreements are available for clients who want them, typically with pricing benefits, but they are never required.
Standard support requests receive response under one hour during business hours (Monday through Friday, 7 AM to 7 PM). Business-critical issues are treated as emergencies with immediate response including after-hours. Over time, clients need us less because we prevent recurring issues rather than just close tickets faster.
Yes. VXIT supports fully distributed teams with secure remote access, Microsoft 365 collaboration setup, device management that works on-site or at home, and security policies independent of office firewalls. We also handle multi-location office buildouts.
VXIT is owned and operated by co-founders Paul Vedder (Chief Experience Officer) and Craig Royston (Chief Operating Officer). Both are hands-on operators with deep technical and business backgrounds.
VXIT serves businesses throughout South Florida including West Palm Beach, Boca Raton, Delray Beach, Palm Beach Gardens, Jupiter, Fort Lauderdale, Miami, and surrounding communities in Palm Beach County, Broward County, and Miami-Dade County.
VXIT primarily serves South Florida businesses where we can combine on-site and remote support. For multi-location clients headquartered in South Florida with offices in other states, we deliver remote IT services nationally and coordinate on-site needs through partners.
VXIT helps businesses adopt AI tools like Microsoft Copilot and ChatGPT Enterprise responsibly. We evaluate tools for security and compliance, prepare infrastructure for AI workloads, train teams on effective usage, and build internal automation workflows. VXIT uses AI extensively in our own operations, which informs our recommendations.
VXIT Services, LLC
2000 Palm Beach Lakes Blvd, Suite 1000
West Palm Beach, FL 33409
United States
Sales and new business: 561-200-3545
Client support: 561-623-8642 (Monday-Friday, 7 AM-7 PM)
Email: hello@vxit.com